Support Centre

We're here to help you on your self-discovery journey.
Find answers below or reach out directly.

💬 Get in Touch

✉️
Email Support
Our support team typically responds within 24 hours. For the fastest resolution, please include your account email and a detailed description of your question or issue.

Frequently Asked Questions

How do I get started with DevelopMe?
Download the app from the App Store, create an account, and choose your path - either the Cognitive Twin for psychological insights or the Cosmic Guide for astrological wisdom. Start by writing your first journal entry or having a conversation with your AI companion.
What's the difference between the Cognitive Twin and Cosmic Guide?
Your Cognitive Twin focuses on psychological insight, pattern recognition, and self-understanding through a scientific lens. Your Cosmic Guide integrates astrological wisdom, connecting your reflections with planetary transits and cosmic cycles. Both learn from your entries to provide personalised guidance.
How do tokens work?
Chat tokens power AI conversations, while insight tokens pay for adhoc insights and reflections. You earn tokens through daily streaks and journaling milestones. Subscribers receive tokens monthly as part of their subscription. Tokens never expire.
Is my data private and secure?
Absolutely. Your journal entries and conversations are encrypted and stored securely. We never sell your data to third parties. You own your data and can export or delete it at any time from the Settings page.
How do weekly reports work?
Each week, our AI analyses your journal entries and conversations to generate a comprehensive report. This includes your emotional journey, recurring themes, growth trends, and a unique cognitive profile visualisation. Reports are generated automatically for active subscribers.
Can I cancel my subscription?
Yes, you can cancel anytime through your Apple ID subscription settings. You'll continue to have access until the end of your current billing period.
How do I add my birth details for cosmic features?
Go to Settings in the app and tap on 'Birth Details'. Enter your date, time, and location of birth to unlock personalised astrological insights and your full birth chart analysis.

📱 App Information

🍎
Available on
iOS App Store
Manage your subscription: Open Settings on your iPhone → tap your name → Subscriptions → DevelopMe to manage or cancel your subscription.

🏢 Company Information

Eluma Labs Ltd Company Number: 16002798
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom